Cabo Verde Airlines applies clear and transparent baggage policies, ensuring accessible information for all passengers.

1. Carry-on Baggage

• Each passenger may carry one piece of carry-on baggage within the permitted weight and size limits.
• Additional items (such as handbags, laptop bags, or personal items) may be carried in accordance with applicable regulations.

1. First Checked Baggage

• Each passenger is entitled to check the first bag at no additional cost, respecting established weight and size limits.

1. Additional Baggage

• Extra baggage or baggage exceeding weight/size limits may incur additional fees.
• Applicable charges are available in the pricing table on our website.

1. Special Items

• Musical instruments, sports equipment, and other special items may be transported according to specific rules and possible additional fees.
• It is recommended to check the conditions in advance and complete the required forms, if applicable.

1. Delayed Baggage

• In case of delayed baggage delivery, applicable fees will be automatically reimbursed, according to Cabo Verde Airlines’ internal procedures and current regulations.

1. Weight and Size Limits

• All baggage is subject to weight and size limits, in accordance with legislation and international standards.

Please consult the full baggage pricing and policy table on our official website to check limits, fees, and conditions for carry-on, checked baggage, additional baggage, and special items. 

Passengers with Disabilities or Reduced Mobility
Cabo Verde Airlines ensures adequate assistance to passengers with disabilities or reduced mobility, in accordance with DOT regulations (Air Carrier Access Act, 14 C.F.R. Part 382).

DOT Contacts and Resources:

1. Disability Travel Hotline:
• 800-778-4838 or 800-455-9880 (TTY)
2. Aviation Consumer Protection Division:
• 202-366-2220 or 202-366-0511 (TTY)
3. Correspondence:
• Office of Aviation Consumer Protection
• 1200 New Jersey Ave, SE, Washington, DC 20590, USA

Available Assistance:

• Transport of wheelchairs and other mobility devices
• Assistance at the airport and onboard, including priority boarding
• MEDIF form not required for passengers with disabilities

Service Animals (SVAN):

• Blind, deaf, or deaf-mute passengers may travel with guide or service dogs at no additional cost
• Reservations via This email address is being protected from spambots. You need JavaScript enabled to view it. or authorized agent
• Requirements for travel to the USA: CDC Dog Import Form, microchip, minimum age 6 months, good health
  
  
For more information, see point 4.

Cabo Verde Airlines ensures adequate passenger assistance during prolonged tarmac delays, in compliance with DOT regulations.

Procedures:

• After 2 hours of waiting: provision of water and food
• During the delay: guarantee of adequate sanitation (restrooms, hygiene)
• After 3 hours: possibility of deplaning, whenever safe and authorized

Notes:

• Application may be affected by operational limitations, such as aircraft safety or air traffic control (ATC) restrictions
• This plan applies to international flights and is periodically reviewed to ensure compliance and passenger comfort

For more information on passenger rights during tarmac delays, consult: Tarmac Delays 

Contact Channels:

• Tel: +16174836940
• E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Address: Empresa de Transporte Aereo de Cabo Verde, 859 Willard St, Suite # 400 Quincy, MA 02169

Response Timeframes:

• Different response deadlines apply depending on the type of request.
• There is an escalation process in place for unresolved complaints.

Cabo Verde Airlines provides multiple channels for assistance, reservations, and complaints, ensuring quick and efficient responses.

Contacts:

• Phone: +1 617-483-6940
• Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
• Address: Empresa de Transporte Aéreo de Cabo Verde, 859 Willard St, Suite #400, Quincy, MA 02169, USA

Response Times:

• Reservations and general inquiries: up to 24 hours
• Complaints: up to 7 business days

For more information on contact channels and services, consult: Services and Contacts – Cabo Verde Airlines

Flight Notification System – Suggestion / Automatic Flight Notifications

Cabo Verde Airlines ensures passengers are informed of important changes related to their flights through automatic e-mail notifications. These notifications are generated in the following cases:

• Delays over 30 minutes
• Flight cancellations
• Gate changes
• Significant schedule changes
• Other relevant operational changes, such as aircraft changes or service interruptions

These notifications are automatic and aim to keep passengers updated in real time, reducing inconvenience and allowing better travel planning. To ensure delivery, the passenger’s e-mail must be correctly registered at the time of booking or check-in.

Boeing 737 Max

Technical Data:

Passenger Cabin (174 seats)

*The aisle width varies between 54 cm and 60 cm.

Cabo Verde Airlines’ social media channels aim to inform, share news, and interact with passengers, but they are not official channels for regulatory complaints.

Channels for formal requests:
For any regulatory matter, refund, compensation, or formal complaint, please use the company’s official channels (email, phone, or website).

Response Times:
Messages sent via social media are answered only for general or informative inquiries, not involving regulatory processes.

Moderation Policy:
Comments containing offensive language, discrimination, or violations of conduct rules may be removed to maintain a safe and respectful environment for all users.