Cabo Verde Airlines offers special assistance to unaccompanied minors (UM) between the age of 5 and 11, including at the date of return, subject to prior approval from our services.

Children between 12 and 15 years, inclusive, may exceptionally be accepted as “unaccompanied minors” at the request of their parents or guardians.

Do not worry, your UM will receive special attention and supervision from check-in until arrival at the final destination.

It is necessary and possible to fill in the form for an unaccompanied minor here.

Requirements

To be accepted as an unaccompanied minor, the passenger should have:

  • Confirmed reservation;
  • Valid ID;
  • Entry visa for the country of the destination country, if necessary;
  • Travel authorization from parents or guardians;
  • “Handling Advice” form completed;
  • Receipt of payment of service.

Fee

A service fee is charged for the carriage of unaccompanied minors. The fee is variable:

  • For a flight from/to Europe: €100
  • For a flight from/to the US: 150$

Ancillary services are not refundable after their purchase.

Parents or legal guardians should not leave the airport departure terminal until confirmation that the child has boarded and is of the flight’s departure.

At arrival, Cabo Verde Airlines will deliver the minor only to the person previously indicated in the unaccompanied minor document.

Cabo Verde Airlines welcomes passengers with their pets – cats and dogs. Depending on the size and weight, animals can travel either in the cabin or in compartments intended for the carriage of cargo baggage. Passengers traveling with animals should check the import and export regulations for animal transportation of the country they are traveling to. Other animals are subject to prior authorization.

Is possible to fill the form for the transport of domestic animals here.

All animals must hold a certificate of sanitation and an International Certificate of Vaccination valid and issued by a veterinarian.

The carriage of an animal cannot be included in the passenger’s free baggage allowance, even if the passenger isn’t carrying checked baggage. The amount payable will be calculated based on the rate for excess baggage, as follows:

  Between Europe and Cabo Verde Between the US and Cabo Verde
Pet in cabin up to 08kg / 17lbs €150 190$
Pet in hold up to 32kg / 70lbs €200 250$
Pet in hold from 32kg / 70lbs to 45kg / 99lbs €250 310$

All prices shown are for a one-way flight.

In the cabin

Your pet can accompany you in the cabin if the total weight does not exceed 08kg (including the carriage box/kennel), if the carriage box or kennel does not exceed the dimensions 55x40x20.

The kennel must be made of fiber, in an adequate size to allow the pet to get around comfortably within a radius of 360º, and should have clasps to prevent accidental opening during transport. It should also have a compartment for food and water and the floor lined with materials resistant to leaks and waste absorbent.

These restrictions do not apply when dealing with a guide dog.

In the Cargo Hold

Animals weighing over 08kg will be accepted as checked or cargo baggage and accommodated comfortably in a ventilated area of the hold, subject to certain rules to ensure the well-being of your pet:

  • The pet must be accommodated in a kennel made of fiber, in an adequate size to allow the pet to get around comfortably within a radius of 360º, and should have clasps to prevent accidental opening during transport. It should also have a compartment for food and water and the floor lined with materials resistant to leaks and waste absorbent;
  • Only one pet is allowed per kennel;
  • Some dog breeds are not accepted for carriages, such as Pitbull Terrier, American Staffordshire Terrier, Mastiff, American Pit Bull, Staffordshire Bullterrier, Bullterrier, American Bulldog, Argentine DGO, Brazilian Fila, Kangal (Karabash) Kaukasian Owtscharka and Neapolitan Mastino.

You should inform of your intention to travel with your pet when booking your flight.

Cabo Verde Airlines reserves itself the right to refuse carriage of any animal in case of any noncompliance with the above, or if your pet does not appear clean, healthy, and without an unpleasant odor.

Guide dog

A guide dog is a dog trained to provide mobility assistance to persons with visual or hearing impairment and as a companion to the passenger. Carriage of Guide Dogs in the cabin is free of charge and subject to certain requirements:

  • The dog must be fitted with a collar and secured with a muzzle;
  • You must provide the certificate of sanitation and international certificate of rabies vaccination valid and signed by a veterinarian.

Ancillary services are not refundable after their purchase.

It is important that you inform us of your needs when booking your flight.

Cabo Verde Airlines is concerned with the health and welfare of pregnant women and their babies, so when traveling they are subject to certain conditions.

Up to 4 wesks prior to 27h weeks

If you are up to 4 wesks prior to 27h wesk of pregnancy, it is not necessary to provide a medical report in order to travel. You may, however, be required to provide your pregnancy card to prove the gestation period.

Between 28 and 31 weeks of pregnancy

A passenger shal have a medical statement.

Between 32 and 36 weeks (inclusive)

Pregnant women should ask their obstetrician for a medical certificate stating that she is able to travel by air, the estimated delivery due date and specify the point of departure and destination, as well as the date of departure and arrival. Pregnant women will have to sign a Disclaimer at the time of check-in.

Beyond 36 weeks of pregnancy and risk pregnancies

Cabo Verde Airlines does not accept women who are beyond 36 weeks into the pregnancy, except for medical reasons and, in this case, she should be accompanied by her obstetrician.

It is mandatory that your attending physician fill out the MEDIF (download here) medical information form and the passenger sign the disclaimer.

Important!

  • The gestation period is taken into account in regard to the departure date and not the date of booking or of purchasing of the ticket
  • Cabo Verde Airlines does not recommend women to travel within 7 (seven) days prior to the expected due date or 7 (seven) days after giving birth
  • Newborn babies can only travel one week after birth.
  • The medical certificate must be issued within 7 (seven) days before the flight.

Wheelchairs

We guarantee support at the airport and during the flight.

This assistance is offered to passenger’s have these needs:

  • If you have trouble getting to the boarding gate – we provide a wheelchair to take you there.
  • If you have trouble getting to the boarding gate and going up or down stairs – we have a wheelchair waiting to take you to the door of the plane.
  • If very low mobility prevents you from moving about in the cabin – we have reserved a wheelchair for you that will take you to your seat.

How to book?

If the passenger has severe motor difficulties, it is mandatory to travel with a companion over 18 years, as you must consider the on board assistance team limitations. Only passengers who do not require escort will be able to travel alone because their safety needs can be guaranteed by our crew.

This service must be booked at least 48 hours before departure otherwise, we cannot guarantee this service.

This service is available in our Customer Service, our sales office and travel agencies partners.
If you are in US, please dial 1-866-359-8228.
 
How is the assistance provided?

At the airport

When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. From there, your entire journey is accompanied by a assistance professional.

It is imperative that you meet the check-in on time. The time limit is the minimum time the passenger has to comply with the formalities of acceptance on the flight and check his luggage before the scheduled flight departure time. To avoid any inconvenience,

you must appear at the check-in desk according to the following:

                                                                          Time limit to check-in  
Flight Regional International Lisbon Boston
Time in advance 02h00 03h00 03h30 04h00

On board

When you board the aircraft, our in-flight crew will help you to embark and disembark, ensure you are comfortable on board and give you some useful information. However, the crew cannot help you with your personal care, feeding or help you move once you are inside the aircraft.

On arrival

Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire landing process: passport control, luggage claim and customs.

Flying with your own wheelchair

Each passenger can transport his own wheelchairs in the hold free of charge..

When booking you have to indicate if the wheelchair is manual or battery powered, as well the type of battery and its specifications.

Electric wheelchairs contain liquid batteries that can leak, and which are not normally allowed as cabin or hold baggage. However, since the electric wheelchair belongs to a passenger with a reduced mobility, it may be transported in the cabin or in the hold. However, the battery must be removed from the wheelchair and transported in a special container.

If a passenger has a wheelchair with a battery containing liquid that could spill, they must arrive early at the airport and inform the check-in desk.
To avoid possible short-circuits, the batteries must always be properly protected, stowed, disconnected and the terminals covered with insulating material.

Electric wheelchairs cannot be driven to the aircraft. If required, we will provide a replacement manual wheelchair at check-in to ensure that you receive the necessary assistance.

Legislation for Passengers with Disabilities (DL27/2015DL02/2017)
 
 
Flights to and from the United States of America

Cabo Verde Airlines complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)

 

Blind Passengers

Cabo Verde Airlines guarantees assistance to blind passengers in order to ensure more comfort to their trip.

At check-in, there are dedicated special assistance desks. If you wish to travel with a guide dog, please check the conditions below:

Guide dog

A guide dog is a dog trained to provide mobility assistance to persons with visual or hearing impairment and as a companion to the passenger. Carriage of Guide Dogs in the cabin is free of charge and subject to certain requirements:

  • The dog must be fitted with a collar and secured with a muzzle;
  • You must provide the certificate of sanitation and international certificate of rabies vaccination valid and signed by a veterinarian.

How to book?

This service must be booked at least 48 hours before departure. Otherwise, we cannot guarantee this service.
If you are in US, please dial 1-866-FLY-TACV (1-866-359-8228).

How is the assistance provided?

At the airport

When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. From there, your entire journey is accompanied by a assistance professional.

It is imperative that you meet the check-in on time. The time limit is the minimum time the passenger has to comply with the formalities of acceptance on the flight and check his luggage before the scheduled flight departure time.

To avoid any inconvenience, you must appear at the check-in desk according to the following:

Time limit to check-in
 
Flight Regional International Lisbon Boston
Time in advance 02h00 03h00 03h30 04h00

On board

When you board the aircraft, our in-flight crew will provide you with assistance and information about:

  1. Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
  2. Where to find the call buttons and the entertainment system;
  3. The location of the oxygen mask and how to use it;
  4. The description of what is on your tray at meal time;
  5. Help to get to the toilet. However, no assistance whatsoever is provided inside the toilet.

On arrival

Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire landing process: passport control, luggage claim and customs.
 
Legislation for Passengers with Disabilities (DL27/2015 DL02/2017)
  
Flights to and from the United States of America

Cabo Verde Airlines complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s Web site (http://airconsumer.ost.dot.gov)

 

Deaf Passengers

Personalized assistance for a pleasant flight to passengers with hearing impairment.

At check-in, there are dedicated special assistance desks. Our services provide all the necessary support to ensure you have a enjoyable journey.
 
How to book?

You should inform us of your degree of hearing disability and the help you need, so we can guarantee the best possible assistance.

A booking service are available through our sales office and travel agencies.

If you are in US, please dial 1-866-FLY-TACV (1-866-359-8228).

How is the assistance provided?

At the airport

When you arrive at the airport go to the check-in counter to begin the trip formalities. The assistance process begins there. From there, your entire journey is accompanied by a assistance professional.

It is imperative that you meet the check-in on time. The time limit is the minimum time the passenger has to comply with the formalities of acceptance on the flight and check his luggage before the scheduled flight departure time. To avoid any inconvenience, you must appear at the check-in desk according to the following:

Time limit to check-in
 
Flight Regional International Lisbon Boston
Time in advance 02h00 03h00 03h30 04h00

On board

When you board the aircraft, our in-flight crew will provide you with assistance and information about:

  1. Your seat location in the aircraft (proximity to doors and emergency exits, toilets, etc.);
  2. Where to find the call buttons and the entertainment system;
  3. The location of the oxygen mask and how to use it;
  4. The description of what is on your tray at meal time;
  5. Help to get to the toilet. However, no assistance whatsoever is provided inside the toilet.

On arrival

Our staff will meet you at the aircraft on arrival at your transfer airport or final destination and will accompany you through the entire landing process: passport control, luggage claim and customs.
 
Legislation for Passengers with Disabilities (DL27/2015 DL02/2017)
 
Flights to and from United States of America

Cabo Verde Airlines complies with US regulations preventing discrimination on the basis of disability on all of its flights to and from the United States.

Consumers can obtain a copy of this Part 382, the regulations regarding nondiscrimination on the basis of disability in air travel, in an accessible format from the Department of Transportation by any of the following means: :

  • For calls made from within the United States, by telephone via the Toll-Free Hotline for Air Travelers with Disabilities at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY),
  • By telephone to the Aviation Consumer Protection Division at 202-366-2220 (voice) or 202-366-0511 (TTY)
  • By mail to the Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590, and
  • On the Aviation Consumer Protection Division’s Web site (https://www.transportation.gov/airconsumer)

Children under age of 5 can travel if accompanied by an adult, relative or sibling age 16 years or older. At the time of booking the flight, you must inform if one of the passengers is within this age group.

If the child is traveling unaccompanied by parents, you must provide a parental consent, duly notarized or equivalent.

In case a passenger is not in perfect health for the trip, it is mandatory to fill out the Medical Information Form MEDIF (download here).

It is the case when a passenger:

  • Suffers from an illness or disability that effects his/her health and well-being while traveling, or
  • Needs assistance or medical attention and / or especial equipment during the flight.

Note:

The MEDIF form is provided by Cabo Verde Airlines to passengers to ensure their timely completion and signature by their responsible doctor.

If the requirements are not met, Cabo Verde Airlines reserves itself the right to refuse to accept the passenger on the flight.