OUR BEST DEALS / Find here the most accessible prices for the nearest dates

From

21,169.00*

Praia To

Paris

From

4,907.00*

Lisbon To

Sal

From

15,104.00*

Praia To

Lisbon

From

4,907.00*

Lisbon To

São Vicente

Additional Services

Seat

Baggage

Seat Selection

Make your trip even more memorable!
For your comfort, you can book and buy different services such as extra luggage, a seat on the plane and more:

You can proceed with your selection by entering your Booking Reference Number (PNR) and your last name.

Baggage

Make your trip even more memorable!
For your comfort, you can book and buy different services such as extra luggage, a seat on the plane and more:

You can proceed with your selection by entering your Booking Reference Number (PNR) and your last name.

Flights to the United States – Regulatory Information

The Contract of Carriage (CoC) defines the rules and responsibilities of both the airline and the passengers. For flights originating from or destined to the United States, there are specific clauses that must be observed.

Cabo Verde Airlines guarantees the right to a refund in cases of flight cancellation, significant delay, or major itinerary changes, as well as compensation in cases of overbooking.

Key points summary:

Cancellation or delay over 6 hours
Significant flight change, including airport change, additional connections, or downgrade in class
Passengers with disabilities: right to refund when changes affect accessibility or connections

Refundable Additional Services:

Checked or extra baggage fees
Seat selection
Paid priority or ancillary services

Overbooking (Denied Boarding):

Voluntary: passengers who give up their seat receive compensation according to Cabo Verde Airlines policy.
Involuntary: passengers denied boarding without consent receive automatic compensation, no request required.
Passengers already on board cannot be removed, except for operational safety reasons.

Refund Timelines:

7 business days: credit card payments
20 calendar days: other payment methods

Automatic Refunds:

Cancellation or significant changes without alternative or compensation
Baggage fees in case of delayed delivery

Serious Communicable Diseases:

Travel credit (voucher) valid for 5 years may be issued upon medical or governmental documentation.

Note: No processing fees are charged in cases of cancellation or significant changes.

For more information about passenger rights and procedures, consult our dedicated page: Passenger Rights in Case of Irregularities

Cabo Verde Airlines applies clear and transparent baggage policies, ensuring accessible information for all passengers.

Carry-on Baggage

Each passenger may carry one piece of carry-on baggage within the permitted weight and size limits.
Additional items (such as handbags, laptop bags, or personal items) may be carried in accordance with applicable regulations.

First Checked Baggage

Each passenger is entitled to check the first bag at no additional cost, respecting established weight and size limits.

Additional Baggage

Extra baggage or baggage exceeding weight/size limits may incur additional fees.
Applicable charges are available in the pricing table on our website.

Special Items

Musical instruments, sports equipment, and other special items may be transported according to specific rules and possible additional fees.
It is recommended to check the conditions in advance and complete the required forms, if applicable.

Delayed Baggage

In case of delayed baggage delivery, applicable fees will be automatically reimbursed, according to Cabo Verde Airlines’ internal procedures and current regulations.

Weight and Size Limits

All baggage is subject to weight and size limits, in accordance with legislation and international standards.

Please consult the full baggage pricing and policy table on our official website to check limits, fees, and conditions for carry-on, checked baggage, additional baggage, and special items.

Cabo Verde Airlines ensures the transport of service animals (SVAN), in compliance with DOT and CDC regulations.

✖ Animals not transported:

AVIH – pets in cargo hold
PETC – pets in cabin
ESAN – emotional support animals

✔ Requirements for SVAN:

Completed CDC Dog Import Form with proof
Compatible microchip
Minimum age: 6 months
Good health upon arrival in the USA
More details: DOT – Service Animals

Passengers who are blind, deaf, or deaf-mute:

BLND, DEAF, and DEAF/MUTE passengers may travel with guide dogs in cabin (even >8kg) or cargo hold (AVIH) at no cost
Muzzle is recommended during the flight
Reservations must be made via This email address is being protected from spambots. You need JavaScript enabled to view it. or authorized agent
SVAN must be indicated via SSR

Onboard Procedures:

Passengers with guide dogs should not be seated in emergency exit rows
Place these passengers in the front cabin row
Prioritize boarding for these passengers whenever possible

Passengers with Disabilities or Reduced Mobility
Cabo Verde Airlines ensures adequate assistance to passengers with disabilities or reduced mobility, in accordance with DOT regulations (Air Carrier Access Act, 14 C.F.R. Part 382).

DOT Contacts and Resources:

Disability Travel Hotline:

800-778-4838 or 800-455-9880 (TTY)

Aviation Consumer Protection Division:

202-366-2220 or 202-366-0511 (TTY)

Correspondence:

Office of Aviation Consumer Protection
1200 New Jersey Ave, SE, Washington, DC 20590, USA

Available Assistance:

Transport of wheelchairs and other mobility devices
Assistance at the airport and onboard, including priority boarding
MEDIF form not required for passengers with disabilities

Service Animals (SVAN):

Blind, deaf, or deaf-mute passengers may travel with guide or service dogs at no additional cost
Reservations via This email address is being protected from spambots. You need JavaScript enabled to view it. or authorized agent
Requirements for travel to the USA: CDC Dog Import Form, microchip, minimum age 6 months, good health

Cabo Verde Airlines ensures adequate passenger assistance during prolonged tarmac delays, in compliance with DOT regulations.

Procedures:

After 2 hours of waiting: provision of water and food
During the delay: guarantee of adequate sanitation (restrooms, hygiene)
After 3 hours: possibility of deplaning, whenever safe and authorized

Notes:

Application may be affected by operational limitations, such as aircraft safety or air traffic control (ATC) restrictions
This plan applies to international flights and is periodically reviewed to ensure compliance and passenger comfort

For more information on passenger rights during tarmac delays, consult: Tarmac Delays

Contact Channels:

Tel: +16174836940
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Empresa de Transporte Aereo de Cabo Verde, 859 Willard St, Suite # 400 Quincy, MA 02169

Response Timeframes:

Different response deadlines apply depending on the type of request.
There is an escalation process in place for unresolved complaints.

Cabo Verde Airlines provides multiple channels for assistance, reservations, and complaints, ensuring quick and efficient responses.

Contacts:

Phone: +1 617-483-6940
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Address: Empresa de Transporte Aéreo de Cabo Verde, 859 Willard St, Suite #400, Quincy, MA 02169, USA

Response Times:

Reservations and general inquiries: up to 24 hours
Complaints: up to 7 business days

For more information on contact channels and services, consult: Services and Contacts – Cabo Verde Airlines

Flight Notification System – Suggestion / Automatic Flight Notifications

Cabo Verde Airlines ensures passengers are informed of important changes related to their flights through automatic e-mail notifications. These notifications are generated in the following cases:

Delays over 30 minutes
Flight cancellations
Gate changes
Significant schedule changes
Other relevant operational changes, such as aircraft changes or service interruptions

These notifications are automatic and aim to keep passengers updated in real time, reducing inconvenience and allowing better travel planning. To ensure delivery, the passenger’s e-mail must be correctly registered at the time of booking or check-in.

Boeing 737 Max

Technical Data:

Passenger Cabin (174 seats)

Class	Row	Seat Count	Seat Pitch	Seat Width	Aisle Width *
Cabin	1 and 7	28	34''	20 – 21''	23''
	14 and 15 (emergency exit)	12	39''	16.6 – 17.8''	23''
	8 and 12 e 16 a 30	134	31''	16.6 – 17.8''	21''

*The aisle width varies between 54 cm and 60 cm.

Door	Height	Width	Max Item Weight
Forward	35 in / 88 cm	48 in / 121 cm	350 lbs / 158 kg
Aft	33 in / 83 cm	48 in / 121 cm	350 lbs / 158 kg

Cabo Verde Airlines’ social media channels aim to inform, share news, and interact with passengers, but they are not official channels for regulatory complaints.

Channels for formal requests:
For any regulatory matter, refund, compensation, or formal complaint, please use the company’s official channels (email, phone, or website).

Response Times:
Messages sent via social media are answered only for general or informative inquiries, not involving regulatory processes.

Moderation Policy:
Comments containing offensive language, discrimination, or violations of conduct rules may be removed to maintain a safe and respectful environment for all users.

Passenger Rights

TACV - Cabo Verde Airlines is committed to ensuring the rights of passengers according to the applicable regulations in each country of origin:

Decree-Law No. 35/2006 (Cabo Verde)
Regulation (EC) No. 261/2004 (European Union)
ANAC Resolution No. 400/2016 (Brazil)
Department of Transportation – 14 CFR Part 250 (United States)

The rights outlined in this document apply specifically in the following circumstances:

The customer has a confirmed reservation for the flight.
Check-in has been completed, and the customer arrives before the check-in deadline or, if not specified, 45 minutes before the scheduled departure time.
The customer is traveling with a ticket purchased at a publicly available fare or issued under a loyalty program.
The customer departs from an airport in accordance with applicable legislation.

Attention: These regulations establish the rules applicable in cases of flight delays, cancellations, denied boarding (overbooking), or significant changes to the schedule, as well as the rights related to assistance, refunds, and potential compensation.

In case of an operational irregularity, passengers are entitled to receive clear and timely information regarding:

The nature of the flight irregularity.
The updated estimated departure or arrival times.
The available options for rebooking or refunds.
Applicable rights for assistance and potential compensation.

Whenever applicable, written or digital information about passenger rights will be provided.

The rights described apply in the following situations:

Flight cancellation.
Delay.
Denied boarding (overbooking).
Schedule change.

In the event of a significant delay or cancellation, passengers have the right to assistance during the waiting period. Depending on the length of the wait, the following may be provided:

Meals and drinks appropriate to the waiting time.
Communication facilities, such as phone or internet access.
Accommodation in a hotel, should an additional stay be necessary.
Transportation between the airport and the accommodation.

Assistance is provided free of charge while passengers wait for an alternative solution for their journey.

In the case of cancellation or significant delay, the passenger may choose between:

Refund:

A full refund of the ticket price for the parts of the journey not completed and, when applicable, for parts already completed no longer fulfill the purpose of the trip.
When necessary, the return flight to the starting point of the journey can also be included.

Rebooking:

Alternative transportation to the final destination.
If the flight is cancelled, the customer can choose to:

Continue the journey to the final destination as soon as possible under comparable transport conditions specified by the carrier, or on a later date convenient for the customer, subject to availability; or
Request a refund for the parts of the journey not completed and for those already completed if choosing not to proceed with the journey and returning to the departure point indicated on the ticket.

Additionally, the customer will receive for free:

A meal or light refreshment and/or drink, depending on the waiting time.
Accommodation (including transportation to/from the hotel and to/from the airport) if an additional stay is necessary.

Cabo Verde (DL 35/2006)

Passengers must be informed at least 2 weeks in advance.
Refund within seven working days.
Rerouting under equivalent conditions.
Meals and drinks appropriate for the waiting time.
Hotel accommodation if necessary.
Transportation between the airport and the place of stay. Note: Decree-Law No. 35/2006 does not specify a fixed amount for monetary compensation.

European Union (Reg. EC 261/2004)

Passengers must be informed about cancellations.
Compensation is applicable unless: extraordinary circumstances or adequate prior notice (2 weeks, 7-14 days, or less than 7 days with rerouting).
Compensation amounts: up to 1,500 km: 250 EUR; 1,500-3,500 km: 400 EUR; >3,500 km: 600 EUR.
Extraordinary circumstances: weather, safety, political issues, air traffic control, external strikes.

Denied Boarding (Overbooking) – EU and Cabo Verde

Passengers may be invited to voluntarily give up their seats.
If there are insufficient volunteers, involuntary denial entitles the passenger to assistance and compensation, except for health, safety, or documentation reasons.
Free assistance: meals, accommodation, transportation, and communication.

Brazil (ANAC 400/2016)

Changes communicated 72 hours in advance; option for rebooking or refund.
Delays and cancellations: immediate information; assistance provided.
Overbooking: financial compensation (250 BRL domestic / 500 BRL international).
Free rebooking and refunds.

United States (14 CFR Part 250)

Immediate information on cancellations or changes.
Full refund or rescheduling at no cost.
Compensation for overbooking: 0–1 hour: 0%; 1–2 hours domestic / 1–4 hours international: 200% (max. US$ 1,075); over 2 hours domestic / over 4 hours international: 400% (max. US$ 2,150).

Refund Requests, Compensation for Cancellation and Delay, and Various Requests

Passengers may request a full or partial refund for parts of the journey not completed if they do not wish to continue the trip due to:

Flight cancellation; or
Delay of at least 5 hours; or
Denied boarding against the customer's will.

Refunds for parts of the journey not completed can be requested through our customer support service, with contact details provided in the "Contact Us" section of our website.

Requests for refunds and compensation should be directed to the carrier that operated the flight or was responsible for operating it. If you wish to contact Cabo Verde Airlines regarding a refund request, a claim for compensation, or any other inquiry, please reach out to our customer support service using the contact details provided in the "Contact Us" section of our website.

Each jurisdiction has an authority responsible for enforcing the rules regarding assistance, refunds, and compensation in cases of flight irregularities as outlined in this document. Information on these entities can be found at the following addresses:

European Union: National Enforcement Bodies (NEB)
Cabo Verde: Decree-Law No. 35/2006
Brazil: ANAC Resolution No. 400/2016
United States: 14 CFR Part 250 – Oversales / Denied Boarding Compensation

It is recommended to first contact the post-sale service of the airline responsible for the flight. For complaints or compensation requests, these should be directed to the airline directly.

Update: March 2026

PDF Format

Passenger Rights

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Online Check-in

“No waiting in line, more time for you”.

Check in online quickly, conveniently, and without waiting in line. Avoid waiting, save time, and start your experience with much more convenience. It's simple, secure, and designed to make your day easier.

Availability:

Opens 48 hours before flight departure;
Closes 02 hours before flight departure.

Online checkin - LISBOA

Opening of Online Check-in: 48 hours before the flight departure;
Closing of Online Check-in: 8 hours before the flight departure.

Arrival at the Airport

Passengers must arrive at the Drop-off / Check-in counter at least 2 hours and 30 minutes before departure for:

Baggage check-in; and/or
Collection of the boarding pass.

A dedicated line will be available for passengers who have completed Online Check-in.
Additionally, passengers without baggage to check-in are also required to go to the Drop-off counter to collect their boarding pass.

Advantages of Online Check-in

Speed: avoid queues and save time at the airport;
Convenience: check in wherever you are, using your cell phone, tablet, or computer;
Flexibility: choose your seat in advance, quickly and easily;
Security: confirm your flight and speed up your boarding process;
Organization: receive your digital boarding pass directly on your device;
More control: review your details and ensure everything is ready before leaving home.

Who can use Online Check-in?

All passengers can check in online. However, the following passengers must collect their boarding pass in person at the check-in counter at least 2 hours before check-in closes or the flight departure time:

Passengers with reduced mobility or requiring special assistance (PMR);
Unaccompanied minors (UM);
Children under 16 years old;
Passengers traveling with children or babies must collect the boarding pass for the minor at the check-in counter for security reasons;
Passengers who have purchased the animal transport service;
Passengers carrying weapons or ammunition.

Once you have checked in online, you must check in your baggage at the check-in counter

Even if you have already checked in online and have your electronic boarding pass in hand, you must go to the check-in counter to check in your baggage up to 2 hours before flight departure.

After that, you can proceed to the boarding area with greater comfort and security.

Did you check in online but were unable to save or print your boarding pass? Please note!

If you checked in online but were unable to save or print your boarding pass for technical reasons, you must go to the check-in counter at the airport before it closes.

Attention! Passengers who do not present their boarding pass within the established timeframe will not be accepted for boarding, and the ticket may be canceled according to fare rules.

Want to chose your seat or add extra luggage? You can do all this when you check in online.

During online check-in, seats are automatically assigned at random. If you wish to select a specific seat, especially in rows with extra space or a preferred location, an additional payment may be required depending on your fare. You can also purchase extra luggage at this time, ensuring convenience and comfort.

Arrive at the boarding gate on time to avoid any inconvenience.

To ensure a smooth boarding process and avoid setbacks, it is essential to arrive at the boarding gate within the specified times. Boarding begins and ends at different times, depending on the type of flight and the departure airport:

Boarding Start Times:

Domestic flights: 40 minutes before departure;
International flights: : 50 minutes before departure;
Flights departing from Lisbon and Paris: 60 minutes before departure;
Flights departing from Milan: 50 minutes before departure;

Boarding Closing Times:

Domestic flights: 10 minutes before departure;
International flights: 15 minutes before departure;
Flights departing from Lisbon and Paris: 20 minutes before departure;
Flights departing from Milan: 15 minutes before departure.

Please note: Passengers arriving after the boarding deadline will not be allowed to board, and the ticket will be considered unused, in accordance with the fare rules.

In-person check-in at the counter and arrival times

Prefer in-person service? We are ready to welcome you.

Our check-in service at the counters offers personalized, friendly, and efficient support. Please note the opening and closing times according to your flight:

Check-in Opening Hours:

Domestic flights: 02 hours before departure;
International flights: 03 hours and 30 minutes before departure..

Check-in closing times:

Domestic flights: 50 minutes before departure;
International flights: 60 minutes before departure.
Flights departing from Lisbon: 01 hour and 30 minutes before departure.
Flights departing from Paris: 01 hour and 20 minutes before departure..

Travel tip: Arrive early at the check-in counters to ensure a smoother boarding process without any unexpected delays.

Have a good trip with Cabo Verde Airlines!

ADVERTISEMENT FOR EXPRESSIONS OF INTEREST

CONTRACTING CONSULTANCY SERVICES TO ELABORATE A STRATEGIC AND BUSINESS PLAN FOR TACV - CABO VERDE AIRLINES, S.A.

A public tender procedure is open, with prior qualification, with international advertising, to contract Consultancy Services, within the scope of developing a Strategic and Business Plan (2026-2031) for Transportes Aéreos de Cabo Verde (TACV) S.A.

Detailed information on the procedure is contained in the Terms of Reference, which are available at TACV's head office, at Av. Amílcar Cabral - nº 04, CP 1 - PRAIA - Island of Santiago - Cape Verde, from the day of publication of the advertisement until the end of the tender, and can be consulted between 8:00 a.m. and 5:00 p.m (Cape Verde time), and electronically on the Cape Verde public procurement portal (http://mf.gov.cv/web/ecompras) and on the TACV S.A. website (www.caboverdeairlines.com/concursos).

Until the deadline for submitting applications, interested parties may request copies of the documents relating to this procedure from TACV S.A. at Av. Amílcar Cabral, No. 4, Praia, Santiago Island, Cape Verde. You can contact them by telephone on +238 351 12 32 or by e-mail at corporation@caboverdeairlines.com.

Applications must be submitted within 15 (fifteen) days of the last publication of the Notice of this tender. Applications can be submitted in person at Avenida Amílcar Cabral, 4, 1st Floor, Praia, Santiago, Cape Verde, between 8:00 a.m. and 5:00 p.m (Cape Verde time). Applications can also be sent by registered post to the same address within the deadline indicated. Alternatively, applications can be sent by email to corporation@caboverdeairlines.com, zipped and encrypted, with the respective decryption key made available until the deadline of the tender.

TERMS OF REFERENCE

CLARIFICATIONS

About Cabo Verde Airlines

At the beginning the company's operations were restricted to the domestic market. With the large-scale emigration of Cape Verdeans to Europe new horizons were open for the company in 1980. Since then, the market conditions were very favorable for TACV's International operations, so in 1985 TACV implemented his first international route, Sal-Lisbon-Sal, and since then Cabo Verde Airlines has gradually conquered new markets.

OUR BEST DEALS / Find here the most accessible prices for the nearest dates

Praia To

Paris

Lisbon To

Sal

Praia To

Lisbon

Lisbon To

São Vicente

Additional Services

Flights to the United States – Regulatory Information

Passenger Cabin (174 seats)

Online Check-in

Advantages of Online Check-in

Who can use Online Check-in?

Once you have checked in online, you must check in your baggage at the check-in counter

Did you check in online but were unable to save or print your boarding pass? Please note!

Want to chose your seat or add extra luggage? You can do all this when you check in online.

Arrive at the boarding gate on time to avoid any inconvenience.

In-person check-in at the counter and arrival times

Our Crew

Book with confidence

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